Once you are done selecting your products and proceed for check out, on Shopping Cart page, there is a box where you can enter the voucher code and press apply coupon button to avail the offer and the respective effect will be generated.
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be credited to your bank account please contact our customer support team and we will refund it back on to your card within 14 days.
It is the most convenient way of making payments. Now choose from multiple mode of paying for your shopping like, Cash on delivery only when you chose our Cash on Delivery mode. The delivery address provided should be under serviceable us or network of our courier partner. Kindly provide accurate address and pin code.
Yes it is absolutely safe to use your card on educaan.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer and secure.
There is no minimum order for delivery. You can shop with us as low as the product value is listed on our website and it will be delivered at your door step.
Due to any unavoidable reason if your order gets delayed, we will inform you regarding the same. In case of a delay, our customer support team will keep you updated about your delivery.
We are currently serving in Kasganj’s town area.
INR 20, if your order is less than INR 500.
On checkout page before checkout you can choose new delivery address in step 2 (shipping). Alternatively, you can choose separate billing and shipping address at the time of payment once you check out from our shopping cart.
You have to send a order message of required product. Our support team will call you to confirm availabilty of goods in order and confirm your order. afterit you order will be shipped as a COD order.
You as a customer can cancel your order anytime by same day of order by mailing us at “mail+cancelorders©educaan.com” you can also call us at our customer care to cancel the orders but within the operational hours of our call center that is 10:00 am to 5:00 pm all 7 days of the week. In such a case we will refund any payments ( directly to the debit / credit card from which you have made the payments) already made by you for the order within 20 days of your cancellation.
HOW DO I CHECK WHICH ITEMS WERE NOT AVAILABLE FROM MY ORDER? WILL SOMEONE INFORM ME ABOUT THE ITEMS UNAVAILABLE IN MY ORDER BEFORE DELIVERY?
Yes, you will be informed about the product, if not available by our customer care and the remaining order will be dispatched with your approval only.
In case any detailed information is required, you can check the status of your order by contacting our customer support team through our Customer Care Number.? (7830638300)
Yes, because your satisfaction matters to us. Due to any unavoidable reason the stock is not available in our store, we will inform you regarding the same and confirm the order we are going to deliver before dispatch.
HOW DO I RAISE A CLAIM WITH CUSTOMER SERVICE FOR ANY OF THE GUARANTEES – DELIVERY GUARANTEE, QUALITY GUARANTEE?
Please contact our customer support team with details for your order as well as the issue you have faced and share your experience with us.
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with educaan.com and that is why we request you to fill our feedback forms carried by our delivery executives. Alternatively, do write to us at [email protected] for any positive or negative feedback. You can also share your experience by connecting with us by calling our customer service team during operational hours.
Our customer service team is available throughout the week, all seven days from 10 am to 5 pm. We planning to extend timing.
We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us at [email protected], or call us on our Customer Care Number 7830638300 and we will do our best to incorporate your suggestions into our system.
If you are unable to find a product or brand that you would like to shop for, You can fill form New product available at the right hand side of our website home page on desktop version Alternatively, please write to us at [email protected] or call on 7830638300 and we will try our best to make the product available to you.
We will refund any payments already made by you for the order within 14 days of your cancellation.
We have a no questions asked return policy. In case you are not satisfied with a product received, you can certainly return it to the delivery personnel at time of delivery. Please note that we do not accept any damage or broken complaints once our executive has left your premises, hence we request you to please check all the items at the time of delivery.